eGenuity Contact Phone Numbers and eMail Addresses

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• Device Support Contact Information

  Brother ·        877.276.8437 ·        https://www.brother-usa.com/brother-support   Cognitive ·        800.732.8950, Option 1 ·        http://www.cognitivetpg.com/   Dell ·        800.203.6875 ·        Dell Computer Technical Support   ePad ·        ...

• Dell Computer Technical Support

  The Service Tag or Express Service Code is required for all Dell Support options.  Both codes are located on the back or bottom of the device.   Online Technical Support 1.      Open internet browser window 2.      Enter URL:  ...

• SnapStorm E Troubleshooting

  When preview or sending a test email, if the message “Unable to connect to remote server” error is displayed, perform the following:     Verify Website Accessible 1.      Open internet browser window on Web server 2.      Enter URL using domain name ...

• CORVID - 19 Handling Subscriptions - How to Push Out Customer's Subscriptions and Disable Subscription Recharging

  Pushing Out Customer’s next billing date This is a manual process that cannot be done in mass. These must be pushed out one by one. If you DO have Central Office, you need to disable the Subscription Recharges on the Central Office Server. If you DO ...

• Explore Option within Reports Module

  The Reports module of eGenuity software provides the ability to perform queries on the SQL database, based on desired criteria, and export the results to an Excel spreadsheet for analysis and/or reporting purposes.    Data Explorer and Export offers ...