Pushing Out Customer’s next billing date

This is a manual process that cannot be done in mass. These must be pushed out one by one.

If you DO have Central Office, you need to disable the Subscription Recharges on the Central Office Server.

If you DO NOT have Central Office, you need to disable the Subscription Recharges on each Store Server.

! Important !

If Subscription Recharging is turned off the Next Billing Dates will still need to be updated. Or the system will try to catch up and recharge missing months when it is enabled again!

Open SnapStorm Recharge module

·        Icon name may vary

2.      Date Search:  Select Any Date from the drop-down menu to view all subscriptions

a.      First Name, Last Name, Tracking Code, can be used to narrow search results

b.      Select Load to process search based on set criteria  

                        Double Click on the customer’s name.

                                                   ii.     Select SnapStorm (Ctrl+S) tab

                                                 iii.     Highlight desired subscription

• Edit (Ctrl+E):  Displays subscription billing information
  

Next Billing Date (This is the field that you want to change): From the drop-down menu arrow, select, from the calendar, the next date to bill the customer.  The + and – buttons add or subtract months.

 Click the Save (F5) button when done.

Repeat these steps for each customer.

Disabling Subscription Recharges

Open eGenuity

Go to System Maintenance

Go to System Scheduling / Notifications

Go to Scheduler

In the “Step 1” field select Find Scheduled Task with Description and then in the search field type SnapStorm Recharge and hit the binoculars.

Double Click on the SnapStorm Recharge Task

Uncheck the field Is Enabled?

Click Save (F5) at the bottom of the screen.

If you have any questions or issues, please contact the eGenuity Support Team!

Phone: 1-800-600-4955 Option 2

Email: Support@eGenuity.com