Chase Paymentech Error Codes

Chase Paymentech Error Codes

                                                                                                                       UTF 1.97 Host Extended Products Specification
Debit /EBT/Check/Stored Value Error Messages

Terminal Message

Error

Description

Auth Down – Retry

292

Authorizer is not responding

Auth Busy – Retry

293

Authorizer not available at this time

Auth Busy – Retry

294

Authorizer not available at this time

Auth Error – Retry

297

Authorizer not available at this time

Err – Pls Retry

298

Debit authorizer experienced an error

Err – Pls Retry

299

Debit authorizer experienced an error

Invalid Term ID

300

The length of the merchant ID is incurred or contains invalid data

Invalid Function

301

Tran code is incorrect or wrong length

Invalid Card

302

Mag stripe contains invalid data or account # is greater than 19 digits

Invalid Exp Date

303

Card had expired, month was not 01-12 or year was not 00-99

Invalid Action Code

304

Action code is longer than 1 digit

Amt Entry Error

305

Amount was less than .01 or greater than 99999.99 or contained non-numeric data

Invalid PIN

306

Incorrect PIN block length

Invalid Card

307

Invalid card type or account number

Auth # Not Entered

308

Auth code was not entered on Prior Auth, Incremental or Rev

Invalid Down Pay Ind

309

Insurance down payment indicator is invalid

Policy # Wrong Len

310

Insurance policy number is incorrect length

Invalid Ind Code

311

Industry type must be RE or DM

Invalid Function

312

Tran code is invalid or contains alpha data

Entry Mode Invalid

313

POS Entry mode submitted is invalid

Invalid Industry Data

314

The Industry Specific field contains invalid data

Inv Fleet Data

315

The Fleet Card field contains invalid data

Invalid Sys Info

316

The System Information field contains invalid data

Invalid Format

317

Payment Service indicator or Trans ID is invalid

Invalid Trans Class

318

Transaction class not “F” for financial transaction

Inv PIN Capability

319

Pin capability code field contains invalid data

Inv/Missing Retr Ref

320

Retrieval Reference # is missing or contains alpha data

Inv MSDI

321

Market Specific Data field contains invalid data

Invalid Duration

322

Market Specific Data field duration is 00, blank, or missing

Inv Pref Cust Ind

323

Preferred Customer indication contains invalid data

Inv MO/TO Number

324

Mail/Telephone Order number is invalid

Inv Sale/Chg Des/Folio

325

Hotel Sale Code, Charge Descriptor, or Folio contains invalid data

Inv Mult Clr Seq No

326

Multiple Clearing sequence number is invalid

Inv Purch Card Data

327

Purchasing card field contains invalid data

Inv Input/Use VRU

328

Insurance transaction not from VRU

Invalid Term ID

400

Merchant ID not found in merchant file

Invalid Term ID

401

Merchant ID not found in terminal file

Term Not Active

402

Active flag for merchant set to “N”

Invalid Act Code

403

Merchant not set up for cash advance function

Void Not Allowed

404

The transaction requested for voiding is not an EFT transaction

Ref Num Not Found

405

Transaction requested for reversal not found


Terminal Message

Error

Description

Proc Error 7

406

The host can’t clear all transaction records for the requested Batch Release

Too Many Batches

407

There are 999 open batches for this merchant

Invalid Function

409

Debit transaction requested but debit flag is set to “N”

Invalid Term ID

410

The Terminal ID portion of the merchant ID is incorrect

Invalid Term ID

411

The maximum retries for this merchant have been exceeded

Proc Error 13

412

Unable to read reference number file

Proc Error 14

413

Unable to update reference number file

Proc Error 15

414

Unable to update terminal file

Invalid Function

415

Merchant is Authorization Only and a draft capture record was sent

Invalid Function

416

Merchant is Authorization Only and a debit record was sent

Invalid Function

417

Private label flag is “N” but a private label account number was sent

Please Try Again

418

Incorrect debit working key

Invalid Function

419

Manually entered transactions are not allowed for this terminal ID

Amount Too Large

420

Maximum sale amount exceeded

Amount Too Large

421

Maximum return amount exceeded

Invalid Term ID

422

Host couldn’t read terminal file within specified time

Proc Error 24

423

Host couldn’t read reference number file within specified time

Invalid Term ID

424

Transaction open flag has been set to “Y” within prior 3 minutes

Invalid Function

425

Cash management not allowed for this merchant ID

Rev Not Allowed

426

Host found no batch number matching the one sent

Rev Not Allowed

427

Host found not transactions meeting the specifications sent

Dscv Not Allowed

428

Merchant not set up for Discover transactions

Rev Not Allowed

429

The batch containing the transaction to void has been released

Dscv Not Allowed

430

Merchant not set up for Discover

DC Not Allowed

431

Merchant not set up for Diners Club

CB Not Allowed

432

Merchant not setup for Carte Blanche

Invalid Key

433

No Amex subscriber number, process control ID, or product code set up

Invalid Key

434

Merchant MCC is not set up for PIN less debit

Failed-Plz Call

435

Debit transaction being sent to an authorizer not set up on host file

Failed-Plz Call

436

Debit security key does not exist on the security management file

Failed-Plz Call

437

Failure occurred during encryption/decryption of PIN

Failed-Plz Call

438

Error occurred while generating a debit working key

Failed-Plz Call

438

The DB (debit) sponsor institution on the merchant file is not set up on sponsor file

Failed-Plz Call

440

The network set up on the sponsoring bank for this institution is not set up on the host’s network file

Failed-Plz Call

441

The host is unable to communicate with decryption device

JCB Not Allowed

442

JSB CD flag on merchant record not set up for JCB transactions

JCB Not Allowed

443

JCB subscriber number not set up for JCB transactions

Bank Not On File

444

Debit BIN not set up for this merchant in routing table

No Sponsor Inst

445

No valid sponsorship was found on Merchant record

Failed Plz Call

446

Unable to assign trace number – paths

WX Not Allowed

447

Merchant not set up to accept WEX

Amount Too Large

448

Amount exceeds maximum limit

Reenter Odometer

449

Odometer was 000000 or contained non-numeric data


Terminal Message

Error

Description

<Duplicate Tran>

450

No ACK reversal was followed by a duplicate request

Tran Not Allowed

451

Requested transaction type is not allowed for this card/merchant

Bat Already Rels

452

Batch has already been release

Invalid Rtng Ind

453

Invalid Routing Indicator field

AX Not Allowed

454

Amex not allowed

Please Try Again

460

Terminal record locked

Missing PIN Number

473

Cannot void, original transaction

Invalid MAC

499

MAC validation failure

Call Voice Op

602

Authorization center cannot be reached

Auth Down – Retry

692

Debit authorizer temporarily unavailable

Auth Busy – Retry

693

Queue for debit authorizer too long

Auth Busy – Retry

694

Debit authorizer not responding in time

Invalid Merchant

999

Merchant number not on file

Cshbck Not Alwd

T38

Cashback not allowed for ECP or Interac Flash (Contactless)

Invalid Account

T39

Account Type must be Checking for Interac Flash (Contactless)

PIN Not Allowed

T40

PIN data not allowed on Interac Flash (Contactless) transactions

Preauth Not Alwd

T41

Pre-Auths not supported for Interac Flash (Contactless) transactions


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